Bissell Goes Green

I ordered a Steam Shot directly from Bissell a couple weeks ago and have been pretty happy with this little cleaning machine. Three days after receiving it, however, I received a second machine. No extra charge to my card and the paperwork looks identical. Some people might take advantage of this and keep the extra machine, even sell it for a profit. I don't like that idea and figure it's best to stay honest and let them know about the mistake. My mom is interested in this machine for herself so she offers to buy it.

Today, I called Bissell to take care of this business and purchase the machine rather than go through the trouble of shipping it back. To my complete shock, Bissell will not allow for me to purchase the machine but would have me ship it back to them. If I want another machine, I will have to go online, purchase another one, and have it shipped back. I'm still trying to figure out the logic behind this as they won't even take my money. I wonder how many gallons of gas or jet fuel will be wasted getting this thing back to Grand Rapids, MI. Honesty really pays sometimes.